![]() ![]() I then got passed on to ***** ****** who 'interviewed' me in detail to ensure Seamless.ai was a fitting solution to my needs. The City Hall directory has limited details on 3500 REGISTERED businesses in the city.Ī Seamless.ai rep called to explain the platform, and my needs. I needed detailed contact data for just ONE city in the Los Angeles area. ![]() Additionally, my account has been inaccessible, so I have been unable to use the account (not that I want to at this point). I am now left with no other recourse than to file a BBB complaint for these business practices, and to be hopefully credited for the charge in question. According to Amex, this procedure did not sound normal, and they felt that a credit should have been made by Seamless. I did so, but I was never refunded the amount. According to my discussion with ***** ****** of Seamless, the company wanted me to withdraw my complaint, and then after they were paid by Amex, they would refund me the amount paid. I then filed an AMEX dispute and was credited for that amount. My AMEX card was then billed on for $2,567.90, representing a new year of service. According to the contract I needed to inform them ahead of time to cancel the automatic renewal, which I communicated to them via their website. I had a 1-year usage contract with the Seamless AI company, that ended on. I am attempting to recoup the $3000 we we charged with no warning or confirmation that was the amount we'd like to proceed with for another calendar year. I have since cancelled our account and attempted to stop further payment, but am not confident that cancellation will be honored. ![]() $3,000 is a lot of money in our budget and we were not intending to spend that much with the company this year. We are a non-profit organization that serves people with disabilities. I have since left two phone messages, sent two emails, and "chatted" with a staff member who assured me they would pass my complaint onto the billing team. I attempted to contact Seamless.AI immediately to discuss the matter with someone, in hopes of reaching some kind of solution. In fact I was planning on downgrading our account before the renewal as we have had staff leave and we no longer had the same need for the number of licenses. As I was checking for something unrelated to our payment/invoicing/etc, I navigated to that section of our account and saw that we had been charged the $3000 for renewal with no advanced warning or notification that it was to occur. We were under an annual contract with Seamless.AI for $3,000. ![]()
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